Privacy Policy

This policy explains how and why we collect, use, hold and disclose your personal information in the context of the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).  "We", "us" and "our" means Mee Agency Pty Ltd. ACN 680 886 873 of 110 Highett St, Richmond VIC 3121.  You consent to us collecting, holding, using and disclosing your personal information in accordance with this policy.

What is personal information?

Personal information is any information or an opinion about an identified individual or an individual who can be reasonably identified from the information or opinion. Information or an opinion may be personal information regardless of whether it is true.

What personal information do we collect and hold?

We collect information about you and your interactions with us, for example, when you purchase or use any of our services, call us, email us, interact with our chatbot or otherwise visit our website. The information we collect from you may include your identity and contact details, your history of purchases and use of our services and details of enquiries or complaints you make.

We may collect information about how you access, use and interact with the website. We do this by using a range of tools. This information may include:

(a)         the location from which you have come to the site and the pages you have visited; and

(b)         technical data, which may include IP address, the types of devices you are using to access the website, device attributes, browser type, language and operating system.

We use cookies on the website. A cookie is a small text file that the website may place on your device to store information. We may use persistent cookies (which remain on your computer even after you close your browser) to store information that may speed up your use of our website for any of your future visits to the website. We may also use session cookies (which no longer remain after you end your browsing session) to help manage the display and presentation of information on the website. You may refuse to use cookies by selecting the appropriate settings on your browser.  However, please note that if you do this, you may not be able to use the full functionality of the website.

Why do we collect, hold and use your personal information?

We collect, hold and use your personal information so that we can:

(a)         provide you with services, and manage our relationship with you;

(b)         contact you, for example, to respond to your queries or complaints, or if we need to tell you something important;

(c)         comply with our legal obligations and assist government and law enforcement agencies or regulators; or

(d)         identify and tell you about other products or services that we think may be of interest to you.

If you do not provide us with your personal information, we may not be able to provide you with our services, communicate with you or respond to your enquiries.

How do we collect your personal information?

We will collect your personal information directly from you whenever you interact with us.  We may collect information from third parties such as our suppliers and clients.

How do we store and hold personal information?

We store most information about you in computer systems and databases operated by either us or our external service providers. Some information about you is recorded in paper files that we store securely. We implement and maintain processes and security measures to protect personal information which we hold from misuse, interference or loss, and from unauthorised access, modification or disclosure. 

We will also take reasonable steps to destroy or de-identify personal information once we no longer require it for the purposes for which it was collected or for any secondary purpose permitted under the APPs.

Who do we disclose your personal information to, and why?

We may transfer or disclose your personal information to our related companies. We may disclose personal information to external service providers so that they may perform services for us or on our behalf.

We may also disclose your personal information to others outside our group of companies where:

(a)         we are required or authorised by law (including because of contractual obligations to do so);

(b)         you may have expressly consented to the disclosure or the consent may be reasonably inferred from the circumstances; or

(c)         we are otherwise permitted to disclose the information under the Privacy Act.

If the ownership or control of all or part of our business changes, we may transfer your personal information to the new owner.  We may disclose your personal information to cloud hosting services which are located outside Australia.

Do we use your personal information for marketing?

We will use your personal information to offer you our services we believe may interest you, but we will not do so if you tell us not to. These products and services may be offered by us, our related companies, our other business partners or our service providers. Where you receive electronic marketing communications from us, you may opt out of receiving further marketing communications by following the opt-out instructions provided in the communication.

Provisions of our privacy policy relevant to employees or prospective employees

Purposes for which we collect, hold, use and disclose personal information

We will collect, use and disclose your personal information in relation to our recruitment process. We may use or disclose your personal information including but not limited to:

(a)         conduct criminal and reference checks;

(b)         communicate with you;

(c)         comply with legal obligations; and

(d)         conduct other recruitment processes to ensure your suitability for the role.

If you do not provide us with your personal information, we may not be able to proceed with your application.

The personal information of successful candidates and provided while you are an employee, contractor or consultant will be deemed as Employee Records (as defined by the Privacy Act) and will be used and disclosed to allow us to manage your employment and our business affairs (including providing your personal information to our clients in accordance with our contractual obligations), or as reasonably instructed by you.

How we collect personal information

We will primarily collect personal information directly from you. We may collect personal and sensitive information about you from third parties or public sources, including recruitment agencies who assist us with the recruitment and onboarding process and third-party service providers who provide screening checks.

Type of personal information we collect

The type of personal information we collect includes but not limited to:

(a)         Contact details;

(b)         Residential address;

(c)         Date of birth;

(d)         Proof of working rights;

(e)         Employment and qualifications records; and

(f)          Banking/Payroll and other financial information, including bank account information, tax file number and superannuation account details.

Sometimes we need to collect sensitive information about you in order to assess your suitability for the role, such as criminal history. We will only collect sensitive information about you with your consent, unless required or authorised by law.

How long we retain personal information

When your employment ends, or if we no longer need to use your personal information for the purposes outlined in this policy, to the extent permissible by law and in accordance with our internal policies and procedures, we will take reasonable steps to destroy or permanently de-identify your personal information.

If your application is unsuccessful, we may retain your personal information so long as it is necessary for the purposes for which it was collected, as required by law. We may contact you if any new role arises.

Complaints

If you have a complaint about the way in which we have handled any privacy issue, including your request for access or correction of your personal information, you should contact us. Our contact details are set out below.

We will consider your complaint and determine whether it requires further investigation. We will notify you of the outcome of this investigation and any subsequent internal investigation.

If you remain unsatisfied with the way in which we have handled a privacy issue, you may approach an independent advisor or contact the Office of the Australian Information Commissioner (OAIC) (www.oaic.gov.au) for guidance on alternative courses of action which may be available.

Contact details

If you have any questions, comments, requests or concerns, please contact us at: hello@meeagency.com.au

Changes to this policy

From time to time, we may change our policy on how we handle personal information or the types of personal information which we hold. Any changes to our policy will be published on our website.

You may obtain a copy of our current policy from our website or by contacting us at the contact details above.